Returns can be made free of charge within 30 days of receiving the delivery (return must be shipped by day 30). The package may be opened upon receipt but all items must be returned unused (in the same condition as when received). All original packaging must also be returned unused. Items returned after 30 days of receiving the delivery will be sent back to the customer. Please note we do not refund shipping fees.
Please follow these steps to return your item:
- Place the items in the original boxes (inner and outer boxes if applicable). If the original outer box is not available, a similar sized box must be used.
Complete the return form and place it inside the inner-most box.
- Attach the return label on top of the original shipping label.
- Sweden: Drop the parcel at your closest PostNord access point.
- Rest of the world: Schedule a pickup through ups.com, or drop the parcel at your closest UPS access point.
- If you live outside of the EU, please contact us to receive a pro-forma for your return.
Please retain a copy of your return receipt from PostNord/UPS in case anything should happen during the return process. For more information about PostNord/UPS services and access points, please visit postnord.com or ups.com.
If you paid with Klarna invoice and want to make a return, make sure to pause your invoice through my.klarna.com so that the invoice does not expire before we receive your return. If you fail to pause your invoice before the invoice expires you may be subject to delay fees from Klarna. Please contact Klarna for further questions regarding your invoice.
We process returns within 5 working days of receiving them unless we need more information from you. Please note that your return may be affected during peak periods (e.g. holidays, sale and new releases).
In case of a product defect, please send an image of the defect to firstname.lastname@example.org.
For more information about our returns policy, please visit our FAQ.
If you have any comments or queries, please send an email to email@example.com, or write to us at the following address: Eytys AB Tegnérlunden 3, 111 61 Stockholm, Sweden